FAQs

While we are working on adding more shipping destinations, we currently ship within Canada.

Orders would usually be shipped 3-5 business days from when order is placed. For bulk orders this may be longer, mainly between 5-7 business days after order is placed.

Full payment is expected upfront before your order is processed. This is negotiable for bulk orders.

You have a number of options: - You could request a quote directly on the website; - Send us an email on hello@sandkreations.com . For best results, please be as detailed as possible in your request so your product/design can be delivered as you want it; - You may also send a DM (Direct Message) to @sand_kreations on Instagram.

Once an order is placed, you are allowed to make one change to your initial request. Any additional changes would be at an additional cost.

Based on the personalized nature of products, we currently do not accept returns. However, if you receive a damaged product, please send an e-mail to hello@sandkreations.com and we would get back to you, usually within 24 hours

Refunds are only available to customers who receive wrong or damaged items. If this applies to you, send an e-mail to hello@sandkreations.com and we would assist.